Training derivators within the EPIU Healthy Homes project is one of the key points of the project. Understanding what energy vulnerability is, detecting it, and efficiently transferring cases to the Healthy Homes Office services is crucial for vulnerable or at-risk people to receive the necessary help.

The Healthy Homes Office aims to provide assistance, advice, and processing of the different options that a person without comfort in their home may have. The goal is to offer this service to all people who need it. Due to the stigmatization of energy vulnerability, expanding the capacity for case identification or capture is considered crucial to identify situations that require this municipal service in a timely manner.

Energy poverty manifests itself in many ways. For this reason, training various municipal areas and the city's associative fabric is presented as a unique opportunity to identify possible cases of energy vulnerability. This training, with a clear educational vocation, is aimed at expanding the knowledge of workers who have daily contact with citizens, with the aim of acquiring a perspective that allows them to identify and be more sensitive when potential cases arise.

Once a possible situation of energy vulnerability has been detected, knowing how to correctly refer to the services of the OHS is essential for the end-to-end chain to function. In this way, citizens are informed about the services offered by the Office, such as advice and management of social bonds, and encouraged to attend in person to learn about other aid they may be eligible for. In this way, in addition to improving their quality of life, they immediately acquire energy awareness.

The EPIU project has trained municipal departments and companies (Social Welfare Department, Citizen Service Department, GISA, and EMSV) as well as different associations in the municipality (Murialdo Association, YMCA, Solidaridad Esperanza, Trama Center, and APANID).

Around 150 people have gone through EPIU's classrooms and received specific training on the urban and building context of the municipality, energy efficiency, bill optimization, management of social benefits, and improvement of habits, among others.

This training has been coordinated by Khora and executed by the training partners of the project: Carlos III University of Madrid, Association of Environmental Sciences, Naturgy Foundation, Polytechnic University of Madrid (ETSAM), Red Cross (Getafe) and Construction Labor Foundation.

Initial assessments are confirming an increase in users of the Office and the satisfaction of citizens, thanks to the promotion of synergies between municipal areas and entities of the associative fabric of Getafe with the Office of Healthy Homes. After all, this training has also made it possible to publicize the EPIU project office and its intervention capabilities in the territory to all the people of Getafe.